Effective Date: Last updated July 10, 2025

At  Rezen Industries Pvt. Ltd., we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return:
  • The item must be unused and in the same condition you received it.
  • It must be in the original packaging.
  • You must have the receipt or proof of purchase.

Note: Certain types of goods may be exempt from being returned, such as:

• Perishable goods (e.g., food, flowers)
• Custom or personalized items
• Downloadable software or digital products

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Shipping Costs

• You will be responsible for paying your own shipping costs for returning the item.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping (if we arrange it) will be deducted from your refund.

4. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@rezen.co.in.

5. Contact Us

If you have any questions on how to return your item, contact us at:

📧 Email: info@rezen.co.in